Senior Manager / Head Operations

Job Description

Senior Manager / Head Operations for a pioneering retail chain of premium gourmet stores which is one of the fastest growing food and grocery retailer.

Ø  Represent and reinforce the strategy and brand through maintaining the highest standards in visual merchandising and customer service.

Ø  Increase the effectiveness and efficiency of store services through improvements to each function as well as coordination and communication between functions and HO.

Ø  Make efforts for better ordering, merchandising and suggestive selling of products to improve sales.

Ø  Develop an environment with systems and processes in place which will enable and encourage business opportunities.

Ø  To effectively induct , lead, manage, train and develop the team to agreed procedures and standards.

Ø  Improve in store processes to reduce pilferage, discrepancies and loss of margins.

Ø  Direct the annual budgeting and planning process for the region.

Ø  Ensure statutory compliance with various legislations, conducting risks assessments, monitoring performance and reviewing procedures.

Skills Required:

 Strong managerial skills required, ability too work independently

 Initiative, leadership and team building skills are essential.

 Must have Strong oral and written communication and presentation skills.

 Must have strong commitment to customer and client service and a passion for retail and Gourmet.

 Number crunching, Analyical and decision making skills.

 Should have experience of opening a new store right from the scratch. 

 Strong interpersonal skills, must have the ability to work in collaborative manner.

 Process and result orientation with exceptional execution skills.

 Ability to Prioritize multiple tasks and projects while maintaining deadlines and managing resources with little or no direction.

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Anubhooti Tripathi
+91 (0)22 4063 4901