Order Fullfillment Manager

Job Description

Main Responsibilities 

  • Knowing customer purchase order process and booking process, put them into POP guide.    Focal point to customer buyers/logistics for daily tactics.
  • Booking/Backlog/PO management . Track the PO and delivery status, provide confirmation to sales and customer (align the approach with Sales first) if the customer demand can be fulfilled or not;
  •  Support Sales with the orders information and forecast related issues; Proceed the customer demand with compliance to company rules and new process
  •  Delivery execution/follow up based on customer PO with accountability of OTD performance.
  •  Billing/Invoice process management
  • Quotation documentation based on annual customer contract/price negotiation.
  • Provide feedbacks, expectations ,requirements of customers to internal teams for process improvement.
  • Work on order management function related SAP and other system solutions actively.


Job Requirements

  • Bachelor degree or above;
  • Above 5 years working experience in supply chain management and customer care related functions.
  • Familiar with inbound & outbound management
  • Good at SAP system
  • Strong communication skills and rich experience in working with cross-functional and multi-cultural groups
  • Strong leadership with the ability to facilitate team action and demonstrate high energy and models behavior to motivate the team
  • Strong self-motivation and result-driven attitude