Job Objectives :
Maintains direct contact with customers for existing business. Support sales team by developing and maintaining positive customer relations with buyers/logistics/Finance, which can substantially affect service and/or product revenue(s). Works with various departments to meet maintenance services sales goals.
Manage inbound & outbound process to make sure to be in compliance with regulations. .
·Knowing customer purchase order process and booking process, put them into POP guide. Focal point to customer buyers/logistics for daily tactics.
·Booking/Backlog/PO management . Track the PO and delivery status, provide confirmation to sales and customer (align the approach with Sales first) if the customer demand can be fulfilled or not;
·Support Sales with the orders information and forecast related issues; Proceed the customer demand with compliance to company rules and new process
·Delivery execution/follow up based on customer PO with accountability of OTD performance.
·Billing/Invoice process management
·Quotation documentation based on annual customer contract/price negotiation.
·Provide feedbacks, expectations ,requirements of customers to internal teams for process improvement.
·Work on order management function related SAP and other system solutions actively.
·Bachelor degree or above;
·Above 5 years working experience in supply chain management and customer care related functions.
·Familiar with inbound & outbound management
·Good at SAP system
·Strong communication skills and rich experience in working with cross-functional and multi-cultural groups
·Strong leadership with the ability to facilitate team action and demonstrate high energy and models behavior to motivate the team
·Strong self-motivation and result-driven attitude