Sales Rep Romania

Job Description

1. Purpose

Salesperson’s role is to proactively manage customer relationships, manage opportunities from current and new customers and close deals professionally in a way that maximizes company`s order book and profitability.

2. Responsabilities and key activities

Customer relationship management

  • Proactively develops and creates customer relationships in his/her area of responsibility
  • Accountable for developing company position in his/her customer base or market area
  • Creates and communicates leads and sales opportunities for entire company sales team (e.g. cross-selling)
  • Ensures customer satisfaction and solving complaints with the rest of company team
  • Documents the customer and contact information, maintains customer data

Sell

  • Accountable for leads, opportunities, orders and contracts to meet the sales budget and pricing targets
  • Validates that the contents of the order received from the customer are in line with the negotiation process outcome, including terms and conditions, quality and safety
  • Accountable for hand-over to installation, maintenance and/or engineering with complete and correct information
  • Maintains full information of opportunities, tasks and visits.
  • Timely and accurate reporting
  • Supporting the finance function in money collection.

3. Performance measures

  • Orders/contracts received (NEB, TRB, FRB), units, value and price (profitability / discounts from target price) vs. budgeted targets
  • Maintenance portfolio in SEB (LIS, DIS, EIS in units and value)
  • Value of sales funnel and opportunity-to-order hit rate
  • Customer visits, customer facing time
  • Customer feedback, customer satisfaction and loyalty (net promoter index)
  • Accuracy of reports
  • Development of customer portfolio
  • Contribution to team result (sharing leads, opportunities, working in account teams)

4. Competence profile

Collaboration

  • Quickly develops positive relationships with others
  • Shares information to promote mutually beneficial relationships
  • Builds trust in their relationships with others over the long-term
  • Working in team

Attention to procedures and guidelines

  • Willingness to accept and follow instructions and advice

Customer focus

  • Focuses on activities and quality standards that ensure customer satisfaction
  • Understands and meets customer needs
  • Takes personal responsibility for customer issues and ensures follow through
  • Identifies and pursues opportunities to improve customer service

Information seeking

  • Identifies gaps in existing information and seeks out further detail
  • Actively seeks out all relevant information
  • Utilises all available resources to obtain information
  • Asks the right questions to obtain the information desired as quickly as possible

 

Persuasiveness

  • Uses compelling arguments to convince others
  • Employs a range of strategies to influence others
  • Anticipates objection to an argument or idea and effectively deals with these

 

Drive and persistence

  • Consistently strives to meet goals and objectives
  • Maintains a positive approach in the face of setbacks and failure
  • Shows determination and drive to overcome obstacles and problems

 

Organising and prioritizing

  • Approaches tasks in a systematic manner
  • Organises and manages their time effectively
  • Organises the information and resources required to complete projects
  • Prioritises tasks and projects according to their importance and obtains clarification where necessary

1.1 Professional requirements

  • Mastering customer contacts, presentations and negotiations, closing deals, tendering process, aftersales activities, basic knowledge of contractual and financial terms.

1.2 Entry-level requirements

  • Basic level of English, IT literate
  • Basic level of commercial / technical training

 

 
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Contact

Ecaterina Chelu
+91 8904330966
Romania
 
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