Onsite Support Coordinator

Job Description

Responsibilities:

  • To develop and maintain professional communication with the Client in order to ensure customer satisfaction.
  • To be able to describe customer demand precisely to the Development Department.
  • To respond and seek resolution to the reported incidents within set SLAs.
  • Responsible for delivering support tasks, first level analysis of the incidents reported by the customer. Consults the Service Desk and the Project Manager regarding support tasks.
  • Helps to clearly set Customer needs, demands.
  • Diagnoses Change Requests and Feature Requests and supports Customer in framing and wording it precisely.
  • Works in coordination with Business Analyst, Sales and Technical Departments.
  • Presents the newly developed features to Customer and supports Customer in comprehending the newly developed features.

Required skills/knowledge:

  • College or University degree
  • Minimum 2 years of application support analyst / business analyst / system analyst / tester experience.
  • Minimum 1 year of account management / accounting / IT support experience
  • Ability to work individually
  • Strong analytic thinking, organizational capability
  • Excellent communication skills
  • Highly motivated, good conflict management skills
  • Team player
  • Fluency in English and Romanian (both written and spoken)

Preferred Skills:

  • Good command of Hungarian languages (desirable)

What we offer: a competitive salary and a great opportunity for professional development. If you are searching for a dynamic international environment, a job where you can expand based on your work experience.

 
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Contact

Ecaterina Chelu
+91 8904330966
Romania
 
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