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Director of Housekeeping

Job Description


Worldwide leader in the hospitality industry with the diverse portfolio of distinctive hotels and resorts. A luxury brand with reputation for excellence.


Luxury hotel with 247 rooms and suites, 5 F & B outlets extensive meeting space.


Director of Housekeeping - the role reports to Director of Rooms

·         Consistently strives to please all Guests that he/she may come into contact with

·         Maintains all Hotel guest rooms and public areas, plus “back of the house” ensuring that the highest standards of cleanliness are met

·         Hire and supervises training of all housekeeping personnel to ensure successful operation.  Measure, interprets and evaluates working standards of his/her department and corrects where necessary.  Creates and maintains good working relationships within the department and with other departments such that a high level of morale is sustained.

·         Control all purchases for the department and is consistently aware of quality and cost.  Keeps a record of all items purchased.

·         Control department labour cost as directed by management.

·         Work with the Hotel Manager on all remodelling and renovation projects.  Carries out his/her specific decorating program and is responsible for keeping the design in tact.

·         Is responsible for the annual budget and the annual linen requisition.

·         Oversee operation of Laundry/Valet and Uniform Room.

·         Coordinates preventative maintenance programs with the Director of Engineering.

·         Oversee the retrieval, safekeeping and disbursement of all lost and found items consistent with company policy.

·         Budget and cost control: to assist in the preparation of the Department Budget.

·         Conduct regular Housekeeping Meetings to keep employees informed of policies and procedures, special events, further improvement plans and Guest comments.

·         Keep informed of the housekeeping standards of competitor hotels.

·         Interact with individuals outside the hotel, such as suppliers, contractors, labor relations representations and competitors

·         Ensure that all departmental reports and correspondence are completed punctually and accurately

·         Have ultimate responsibility and accountability for safety training of all department employees and for the overall accident record of the department.  Is responsible for taking necessary proactive steps to reduce/eliminate employee accidents.


·         Proven ability to successfully lead, train and motivate colleagues is essential

·         Luxury Hotel Brand experience preferred

·         Previous management experience in Housekeeping is a must

·         Previous exposure to Front Office/Rooms Division an asset

·         Must be highly organized, energetic and possess the ability to get the job done

·         Strong administration, problem-solving and organizational skills 

·         Dynamic, energetic, creative and thrives under pressure