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Job Description

Key Performance Areas

  • Ensure the timely analysis and documentation of business requirements for software developments Investigate, evaluate, design and propose solutions to address business requirements
  • Collaborate with Software Developers in developing, testing and deploying business solutions
  • Act as interface between the business and software development team to ensure that the business requirements are delivered in the implemented solution
  • Build and maintain strong relationships with internal clients, and act as product owner of the software solution 
  • Participate in the planning and prioritisation of new features and system enhancements with business stakeholders

 

Qualification

  • Relevant 3 year degree or national diploma, preferably in a business or IT related field
  • FTI Business Analysis Diploma in Business Analysis will be advantageous

 

Experience

  • Minimum of 4 years’ working experience as a Business Analyst in a call centre environment
  • Experience in creation of business and functional specifications
  • A solid understanding of call centre telephony technology will be advantageous Functional Competencies
  • Business Analysis methodologies and techniques
  • Experience in an Agile environment will be advantageous Behavioural Competencies
  • Analytical thinker
  • Problem solving skills
  • Decision maker
  • Effective communication- verbally and written
  • Innovation
 
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