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Area Manager - Security Services

Job Description

 

DEPARTMENT:  OPERATIONS

 

POSITION:  AREA MANAGER

  

 

 

INCUMBENT: VACANT

 

 

 

REPORTS TO:

 

Armed Response Manager

 

SUBORDINATES:

 

All Reaction Officers

 

 

QUALIFICATION & EXPERIENCE:

 

·       Matric

·       Grade C – Response certification

·       PSIRA Registered

·       Firearm Competency

·       Valid Code 08 Driver’s License

 

JOB REQUIREMENTS & OTHER ATTRIBUTES:

 

·   Computer Literate (MS Office, advanced Excel, PowerPoint)

 

·   Listener experience advantageous

 

INTERNAL CLIENTS:

 

·        RFMs

·        CROs

·        SROs

·        Management

·        Head Office

 

EXTERNAL CLIENTS:

 

·        Clients

 

 

MAIN PURPOSE OF JOB:

 

The aim of an Area Manager is to ensure that the operations Departments is managed in an efficient and professional way.

 

 

KEY PERFORMANCE

AREAS

 

DUTIES

 

PERFORMANCE STANDARDS

 

COMPETENCIES

(TECHNICAL & BEHAVIOURAL)

 

 

1. REACTION TIMES

 

 

 

 

·       Daily checks

 

·       Investigate long reactions

 

·       Implement correction functions

 

·       Feedback to appropriate personnel

 

 

 

·         Ensure reaction times are being adhered to

 

·         Ensure long times are reduced.

 

·         Ensure personnel are provided with feedback on the reaction times and the corrective functions taken.

 

 

·         Integrity and trust

 

·         Action orientated

 

·         Business Acumen

 

·        Time Management

 

·        Drive for Results

 

2. CLIENT LIAISON

 

 

·         Investigate all queries received

 

·         Implement correction functions

 

·         Feedback to appropriate person

 

·         Telephonic assistance with any problems or complaints

 

·         Give full feedback to clients where necessary

 

 

·         Ensure queries are dealt with appropriately.

 

·         Ensure feedback is given in good time to appropriate personnel.

 

·         Ensure complaints are handled professionally.

 

 

 

·        Time Management

 

·        Customer Focus

 

·        Attention to Detail

 

·        Problem solving

 

·        Drive for results

 

3. STAFF TURNOVER

 

 

·         Keep staff turnover of to the minimum

 

·         Moral of key personnel

 

·         Discipline of key personnel

 

 

·         Ensure staff turnover rates are accurate and managed in good time.

 

·         Ensure staff are motivated

 

·         Ensure staff are well disciplined should the need arise.

 

·        Interpersonal Savvy

 

·        Strategic Ability

 

·        Action Orientated

 

 

4. ADMINISTRATION

 

 

·         Daily reports i.e. absenteeism, dockets

 

·         Completion and update of registers

 

·         Shift rosters

 

·         Disciplinary actions

 

·         Personnel files

 

 

·         Ensure reports are handed to management in time.

 

·         Ensure registers are accurate

 

·         Ensure personnel files are updated with new info on a regular basis.

 

·        Attention to detail

 

·        Problem solving

 

·        Action Orientated

 

 

 

 

 

5. BUDGETS

 

 

 

 

 

 

·         Uniform

 

·         Training

 

·         Staff welfare

 

·         Salaries & Overtime

 

·         Vehicles

 

 

 

 

 

 

·         Ensure expenditure is well within the budget.

 

 

 

 

 

·         Attention to detail

 

·         Business Acumen

 

6. GENERAL

 

 

·         Have expert knowledge about all facets pertaining to your position

 

·         Attend all required meetings and training sessions

 

·         Keep your workstation/office neat and tidy at all times

 

·         Not abuse company telephone for private calls

 

 

·         Ensure ethical behaviours are emitted at all times.

 

 

·        Interpersonal savvy

 

·        Attention to detail

 

·        Action orientated

 

·        Customer Focus

 

7. STANDARD OPERATING  PROCEDURES

 

·         Ensure that the disciplinary code is adhered to at all times

 

·         Standing Operating Procedures must be upheld

 

·         Meeting and keeping on agreed upon targets – Kemsley

 

·         Meeting and keeping on agreed upon targets – performance

 

 

 

·         High standard of service must be upheld

 

 

·         Ensure staff are aware of the code of conduct and adhere to it.

 

·         Ensure targets are met

 

·         Ensure service delivery is of a high standard.

 

·        Attention to detail

 

·        Business Acumen

 

·        Action Orientated

 

·        Drive for Results

 

8. PEOPLE MANAGEMENT

 

·       Complete all necessary paperwork for the successful recruitment of terminated staff or new positions which may become available

 

·       People management, including all HR related issues as well as staff development

 

·       Identify Training and development needs among staff  and coach accordingly

 

·       Work closely with the staff members to identify and solve queries

 

·       Staff Wellbeing

 

 

·       Ensure that the terminated paperwork is submitted to HR for processing

 

 

·       Ensure that staff performance is monitored and recorded regularly

 

 

·       Ensure that staff are given the proper training and in line with the work completed

 

·       Ensure that queries are dealt with effectively and efficiently

 

·        Hiring and Staffing

 

·        Building effective teams

 

 

·        Interpersonal savvy

 

·        Approachability

 

·        Motivating others

 

·        Problem solving

 

 

 

9. ADHOC

 

 

·       Assisting with other ad-hoc tasks, analysis and  projects as and when required

 

·       Ensure that all Adhoc duties are completed within the specified time period

 

·        Time Management

 

·        Ability to work under pressure

 
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