• End to end accountability for all aspects of IT/IM to the business, including escalation point for operational and delivery issues
  
  
• Develop and maintain IT business plans that reflect the demand and strategic requirements of the business
• Partner with the business in strategic discussions and bring the view of technology implications and benefits
• Understand business strategy, business processes & information needs to exploit IT and enable the business to deliver against their plans
• Work across the IT and TaCIT organisations to deliver value to the business through robust IT services and innovation
• Work extensively with other IT colleagues to establish best practices in IT demand, operations support and project delivery for China Retail
• Build resource capability and grow the organisation to ensure proper delivery of Retail business requirements
• Ensure flawless delivery of Retail IT projects
• Provision of Application and IM Support to service levels agreed with the Business/JVs, managing all internal and 3rd party relationships to ensure end to end delivery of service
• Ensure the stability, integrity and performance of IT operational environments and the realisation of identified improvement opportunities and requirements

- Bachelor's degree in Sciences with at least 12 plus years extensive IT Management experience with a strong background in service management, emphasis on planning and management of IT, applications development, operations support and project delivery
 - Experience in managing and/or steering of large scale projects/programmes
 - Strong leadership, interpersonal and influencing skills to drive results
 - Ability to lead, coach and develop the talent pipeline
 - Ability to build credibility and relationships with staff and senior business leaders
- Strong business orientation and ability to work in a highly complex and matrix environment i.e. joint ventures
- Demonstrates strong communication and engagement skills with senior management with excellent interpersonal and communication skills at all levels
- Good grasp of financial management and controls. History of success in cost management and delivery with a track record of delivery on commitments
- Ability to conceptualise, help launch and deliver a program of multiple IT projects on time, within budget and to specification. Consistently deliver on commitments.
- Fluency in Mandarin (both oral and written) is required
- Proficient in English (Business English as a minimum requirement)