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Engineer, Technical After sales, 售后技术支持工程师

Job Description

Brief introduction 简要介绍

在合资公司合作框架下,随着公司整体战略推进与市场推广节奏,推动并实施技术类售后核心业务板块,在公司和部门已有的政策流程的限制下,目标旨在于向服务店提供全面有效的技术信息。确保不会因为车辆维修不好而导致的用户退还车影响公司品牌形象和顾客投诉。

Key Responsibility description关键职责描述

1. Design of serviceable product可服务性产品设计 (20%)

Define maintenance & repair methods for relevant vehicle components incl. the HV-system.

Define corresponding workshop equipment & tooling incl. special tools, replacement parts and documentation in order to achieve high product serviceability.

考虑技术规定,定义高压连接方案,定义维护及维修方法(包含高压部件等),基于上述业务,定义维修车间专用工具及维修设备,基于上述业务,定义售后零部件明细目的为完成Tiger项目可服务性产品设计。    

2. Diagnostics system诊断系统 (20%)

Conduct diagnosis definition meetings for relevant components incl. HV-system.

Define diagnosis and flash requirements with involved partners of engineering and production. Implement abovementioned requirements in after sales diagnosis tool.

Perform quality assurance on diagnosis tool system and data based on tests and field feedback.

组织召开诊断定义会议,包括高压系统;组织研发和生产部门共同定义诊断刷写软件的要求;开发实现上述要求的诊断工具;基于测试与现场反馈,保质保量地执行诊断系统的开发,目的是提供一套专业完善的诊断系统。             

3. Customer and Retail literature客户及零售资料 (20%)

Develop and implement product introduction- and service manuals,

Develop and implement customer- and repair manuals,

 
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