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Facilities Manager

Job Description

KEY RESPONSIBILITIES:-

 

·       To ensure the smooth and effective running of all the front of house areas

·       Ensure that the reception areas are presented and maintained to the highest standard

·       Ensure that all front of house and reception staff are appropriately presented and adequately trained and to liaise with Human Recourses when necessary

·       To be aware of all health & safety potential issues and to ensure that the front of house is always in 100% compliance with all relevant policies. Assist with the recruitment, training and retention of key front of house staff

·       To seek to provide top quality reception and meeting room services and to increase the flexibility in the range of services available.

·       To understand that this is an “on the ground” operational role when needed and to schedule tradespeople to fix issues that arise from time to time within the building

·       To assist all visitors and resident companies in any way that will improve the overall experience and to develop the range of services on offer

·       To manage all resources in the most effective and efficient manner and to be responsible for maintaining costs in line with the budget.

·       Ensure that all necessary documentation is kept up to date, maintained  and filed clearly and accurately

·       Attend all meeting with your direct supervisor.

 

SKILLS & EXPERIENCE REQUIRED:-

 

·       Third level qualification , ideally in hotel management or similar focused on customer care

·       Conscientious individual with an eye for detail, process and presentation

·       Have a passionate desire to provide a first class client experience

·       Possess a commercial overview and have an eye for service and developing profit centres

·       Have a natural high level of discretion, understand the confidential nature of the role

·       Possess a flexible and proactive attitude

·       Have excellent, proven, time management skills and have the ability to multi task and deliver to meet tight deadlines

·       Excellent interpersonal skills and have the ability to communicate effectively in a professional manner with all levels of the business

·       Have up to date IT and administrative skills

·       Previous experience in managing a team of 6 + people in a front of house environment in either a hotel or professional services firm

·       Have an interest in and knowledge of facilities management and the link between back of house and front of house.

 
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