Group Head - Commercial Banking

Job Description

Job Title:

Group Head, Commercial Banking

Organisational Unit:

Commercial Banking

Reports To: 

Executive Director 

Direct Reports:          

Heads/Team Leads

General Working Conditions:

Standard working conditions.

Location

Head Office

Job Objective(s)

To establish and maintain positive customer relationships, plan and deliver an effective marketing strategy and monitor the progress of new and existing products; as well as provide operational management support on a day-to-day basis.

Responsibilities

Strategic/Financial

  • Formulation and implementation of the Group’s strategy 
  • Achieve PBT, Balance sheet and other performance target
  • Contribute to the preparation of annual marketing plans and strategies for liability generation to enable Relationship Managers achieve targeted growth objectives.
  • Conduct competitor analysis, market analysis and research, customer needs analysis on an ongoing basis to ensure continued competitiveness, relevance and profitability of commercial banking offerings
  • Recommend the creation of assets to increase business office profitability
  • Contribute to the effective launching of new products to ensure favourable market response and optimum build-up of revenue
  • Follow-up with capital intensive resource requisition at Head Office

Customer

  • Maintain and acquire customer relationships to improve deposit liability growth and mix.
  • Relationship Management of High Net worth Customers
  • Network with all potential clients in all relevant categories of own locality
  • Implement structures for effective commercial customers relationship management and ensure continuous tracking and measurement of corporate customer satisfaction/loyalty

Operations

  • Work in collaboration with the service quality management department to define and improve commercial banking service delivery standards
  • Prepare weekly and monthly PBT reports for Directors
  • Perform all other duties as may be assigned by the line Executive Director.

People

  • Directly supervise the activities of Relationship Managers within own unit to ensure optimal achievement of set targets.
  • Monitor and assign targets to Heads to ensure effective focus on target achievement
  • Supervise activities of department members and provide coaching, mentoring and training as appropriate
  • Monitor/manage performance of subordinates against pre-assigned goals and conduct performance appraisals as required

Reports

•     Monthly performance report

Key Performance Indicators

  • Volume of Sales
  • Level of Product Promotion and awareness
  • Business Intelligence index
  • Customer delivery Service index
  • Alliance Management level
  • Product Development (interface)
  • Channel Management (interface)
  • Number of staff Trainings   

Competencies Required:

Organisational Competencies

  • Professional Attributes
  • Business Knowledge
  • Personal Attributes
  • Leadership Skills

Functional Competencies:

  • Relationship Management
  • Sales & Customer Planning
  • Opportunity Management
  • Sales Evaluation & Reporting
  • Sales Execution & Fulfilment
  • Market Strategy Formulation
  • Product Development
  • Knowledge of the Economic Environment

Job Specifications:

Qualifications & Certifications

  • Minimum of First Degree in any discipline
  • MBA and or Professional qualification                

Working Experience

Minimum of 12-15 years working experience in the banking  industry

 
×