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TEAM MANAGER, RELATIONSHIP MANAGEMENT

Job Description

* Provide leadership and coordination of the BB Sales Team
* Market, sell and acquire BB products through pro-active and consultative approach and detailed understanding of Customers’ business(es) and internal offerings to enhance revenues and profit
* Grow share of Clients portfolio size by deepening existing Clients’ relationships
* May be requested to co-ordinate Country or Regional initiatives within BB team.
* Provide feedback to Senior Management, Marketing and Product management on customers’ needs and the efficiency of marketing strategies and tactics.
* Responsible for delivering a service to customers that matches the Bank’s brand promise of being ‘The Right Partner’.
* Operate within Risk & Compliance requirements/framework
* Drive deepening activities with high-value or high potential clients with full range of BB products, continuous analytics support and collaboration with Business Specialists;
* Meet clients when required (ie once a month)
* Acquire and activate new clients referred from ETB clients directly to Business Clients RM/Team
* Maintain integrity of clients’ credit portfolio through monitoring, early action and remediation actions

Key Roles and Responsibilities

Activities (role in Client journey)
* 1. Relationship deepening by proactively reaching out to & engaging with high value Business Clients & “Hidden larger Businesses” as per the mandated protocols
* Acquiring from ETB client referrals (MGM)
* On boarding clients on Business working capital (BWC) proposition.
* Supporting the client on any client-initiated needs
* Delivering on transactions, service requests, Mobile/Web
* Updating CDD/ AML
Managing Client’s credit situation

Qualifications and Skills

Six years working experience as Business Banker
* Understanding of businesses and financials
* Enhanced multi-product BB knowledge
* Market and competition knowledge
Client engagement
* Presentation and soft skills tailored to engaging business owners
* Internal stakeholder engagement skills
* Closing deals
* Ability to drive and manage client interaction
* Communication and presentation skills
* Negotiation and objection handling
* Client training on digital solutions
Journey completion
* Discipline and time management to handle a client portfolio
* Ability to solve problems and close issues without handing over
* Strong analytical ability
Understanding of BB KYC/CDD principles

 
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