Job Description

Job Description

He/she also monitors the financial performance of the Housekeeping department operation and the efficiency of the linen service

·         To implement the consistent delivery of superior customer service through the Customer Service Programme.

·         To ensure that the department creates a professional impression to customers and team members.

·         To review and act on Customer Service Reports relevant to your areas of responsibility to achieve positive and consistent results.

·         To review and act on customer feedback relevant to your areas of responsibility. This to include customer complaints and compliments.

·         To ensure routine maintenance is carried out in your areas of responsibility, reporting any damage and wear and tear, ensuring bedroom faults are rectified promptly.

·         To organise and set up on-going deep clean schedules.

·         To be fully aware of budgeted and actual departmental financial targets. This to include revenue, stock levels, average spends and departmental profits.

·          To be fully aware of and control departmental operating costs in line with forecasted business levels.

·         To control all linen stocks and levels, ensuring linen costs are controlled in accordance with hotel procedures.

·         To assist with the control of purchasing in department by effective use of S.A.P.

·         To ensure efficient stores procedures, ensuring cleaning materials and guest supplies are adequate and stock levels in accordance with hotel business. 

·         To carry out stock takes as required.

·         To ensure all charges are raised for laundry and dry cleaning services, where appropriate.

·         To assist with the preparation of Housekeeping budgets.

·         To suggest promotional opportunities to enhance hotel and department performance.

·         To ensure all department team members are sales focused..

·         To review the success of training in meeting objectives.

·         To correct unacceptable behaviour and performance in line with the company disciplinary procedures.

·         To ensure the department operates effectively on a day to day basis, ensuring company standards are met and delivered consistently with attention to detail. This to include ensuring shift controls and procedures are adhered to.

 
×