Job Description

Our client provides the most complete range of industry-leading robotics, CNC and motion control systems, plus machining centers. Their innovative technologies and proven expertise help manufacturers to be more efficient, reliable and profitable. 

Tasks:
a) To provide clients with on‑site repair, troubleshooting, programming or maintenance services for CNC products and related system peripheral equipment on an emergency or unscheduled basis.
b) Travel to a customer site and remain on-site for the duration of time required to perform the troubleshooting and repair functions.
c) Discuss, diagnose and repair robot operational and process problems as reported by the customer.
d) Completion of a Field Service report for each customer case.
e) Maintenance of a service tool kit and documentation to facilitate rapid customer response.
f) Coordinate responsibilities, activities, and schedule with Service Manager to insure customer satisfaction.
g) Support parts sales process.

Requirements:
a) Robotics Integration/Installation/Service Experience
b) Mechanical/Electrical/Pneumatic Troubleshooting, Teardown, and Repair Experience
c) Expert in reading and interpreting electrical, mechanical, and pneumatic prints and related technical documentation.
d) Previous experience with application software and programming.
e) Conversational English (for product and system related trainings).

 

 
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