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Job Description

The responsibilities include:-

  • Being an individual contributor role it involves working very closely with delivery leads and reporting into the SAP Director.

  • Hands-on role as well as leading and developing the SAP technical area.

  • Manage service performance in a specific SAP area vertical or function.

  • Overall accountability and responsibility for global delivery of SAP services.

  • Capacity Planning and Demand Management.

  • Travelling to meet customers.

 

The ideal candidate should have the following skills and experience:-

  • A minimum of 12-16 years of experience in SAP.

  • Should have been HANDS ON in SAP at least for the past 7 years minimum.

  • Could be a Techno-Functional Consultant who progressed to Services

  • Should have worked in Delivery and Progressed to Services Management

  • Detailed understanding of Software Development Life cycle, Application Life cycle Management, Back up and Disaster Recovery processes.

  • Must have Good knowledge and Experience in Disaster and Recovery management

  • Must have good knowledge of Release Management, Incident Management and Problem Management processes. 

  • Should have experience in Customer Management

  • Experience managing KPI's, SLA's, OUTAGES.

LOCATION:

Candidate should be from Chennai or willing to relocate to Chennai.

 
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