Being an individual contributor role it involves working very closely with delivery leads and reporting into the SAP Director.
Hands-on role as well as leading and developing the SAP technical area.
Manage service performance in a specific SAP area vertical or function.
Overall accountability and responsibility for global delivery of SAP services.
Capacity Planning and Demand Management.
Travelling to meet customers.
A minimum of 12-16 years of experience in SAP.
Should have been HANDS ON in SAP at least for the past 7 years minimum.
Could be a Techno-Functional Consultant who progressed to Services
Should have worked in Delivery and Progressed to Services Management
Detailed understanding of Software Development Life cycle, Application Life cycle Management, Back up and Disaster Recovery processes.
Must have Good knowledge and Experience in Disaster and Recovery management
Must have good knowledge of Release Management, Incident Management and Problem Management processes.
Should have experience in Customer Management
Experience managing KPI's, SLA's, OUTAGES.
Candidate should be from Chennai or willing to relocate to Chennai.