Junior Network Engineer

Job Description

Junior Network Operations and Maintenance Technician Field Based

This is an excellent opportunity to join one of the leading global communications service providers who focus on emerging technology.

Their strong commitment to conduct ethical and sustainable business within the communications and technology sector puts them at the forefront of what they do.

For the right candidate this is an opportunity to progress your career as you will be expected to acquire more complex skills, techniques, operating practices, and knowledge of abstract concepts in order to progress towards full proficiency in the wide range of tasks supported by The Field Operations Team.

 

What is required?

 

A sufficient working knowledge of telecom network environments, where you can work efficiently but initially help is there when required, as you will have direct supervision.

You will be part of important projects that includes circuit delivery activities to customers, but also includes day to day maintenance of customer sites.

Eventually you will be expected to support 24 hour staff cover via means of a shared call out rota for out of hours service-impacting faults. This will include being responsible for providing technical assistance and support to internal and external customers, possible customer or remote site visits for testing and installations.

Job Responsibilities

  • Support internal teams as well as customers. Internal teams are primarily Service Assurance, Service Delivery, and Project Implementation, although other teams frequently require Field Operations’ support too;
  • Responsible for assisting with and implementing installations as required for new and existing customer and internal projects inclusive of; terminations, testing and labelling of most common transmission mediums (COAX, Cat5/6, Fibre Optics etc.), hardware installations may include steel or other support structure build-outs, cabinet and fibre raceway installations, mounting of shelves, power strips, rails, cable management and patch panel equipment, plus maintenance of our internal database. Will exhibit quality workmanship at all times and maintain expected standards.
  • Customer Communication.  Pro-active communication with all customers, both internal and external with the ability to work effectively and resolve potentially volatile issues in a calm and controlled manner.
  • Reporting on progress or otherwise.  When dealing with fault resolution issues, maintain regular contact with interested parties as and when there is either progress, or if it becomes evident that circumstances beyond local control prevent further progress, the lack of it.

Essential Qualifications

·         Educated to Secondary or NVQ L3 in an electrical, electronic or mechanical discipline.

·         1-5 years’ industry experience. Previous Telco background or similarly related industry

·         Computer literate, particularly Microsoft products.

·         Knowledge of telecommunications operational environments and expected working practices within.

  • Experience in dealing with customers either verbally or via email / Skype or similar.
  • Experience of cabling, cleaning, terminating and testing techniques, particularly Cat5/6, Fibre Optics, Multi-Pair and Coaxial.
  • Must hold full UK (motor car) driving licence.

Contact us today to discuss this role!

 

 
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