Client Engagement Manager

Job Description

Client Services Director Bi Lingual French/English speaker Essential
Home Based in UK

 

Our client is a specialist supplier of Big Data Analytic Solutions primarily into the Contact Centre Market.

 

They have a strong and enviable reputation as a real leader in their market and for the right person this is an excellent career development opportunity.

 

They are currently seeking a Client Services Director to provide post sales professional services and championing the needs of their customers by ensuring that they get the maximum benefit from the services offered.

 

The role requires management of various resources to provide services to the client and much of this service is provided offshore.

 

For the right person this is an exceptional career move with very great prospects and a significant earning potential. The role is very much customer focused and will provide you with a diverse and rewarding work experience.

 

 

The Role

Our Client is looking for a candidate that has the capability to manage and take ownership of their customer’s solution ensuring that they get the best value, this will require you to act as consultant, perform training and providing a focal point for the customer to gain maximum benefit from implementing and using the solution.

Ideally you will have experience of Contact Centre Solutions, analytics and be able to pick up technology quickly.

 

The additional duties & responsibilities of the role include providing Sales Support and in some cases technical support as well as input to the product development programme

You will also have experience of managing client relationships at  post sales stage (but with extensive input at pre-sales), be involved in the account management and overseeing the process of the implementation and working to ensure the customer has a successful experience of the solution.

 

Skills

 

·         Project Management skills are desirable

·         Strong relationship management skills

·         Required language is English and French other European languages are an advantage .

·         Consulting background is an advantage

·         Strong negotiation skills

·         Ability to work through multiple layers of an organisation and communicate effectively at all levels

·         Strong Analytical & Problem Solving Skills

Contact us today to discuss this role and your next career move !

 

 
×