CRM IT Business Analyst

Job Description

Per noto brand nel mondo dei trasporti stiamo cercabndo un:

Junior CRM  IT BUSINESS ANALYST

 

JOB PURPOSE

 

The Junior CRM IT Business Analyst provides support to CRM Marketing Projects delivering.

 

KEY RESPONSIBILITIES

 

  • Analyzes and elicits of requirements for Multichannel CRM
  • Gives Support in planning, managing and delivering multi-channel, digital CRM marketing projects
  • Gives support in defining solution architecture aligned to business requirements

 

JOB REQUIREMENTS (skills, competencies, experience)

 

  • Italian mothertongue and fluent English
  • At least 3 years’ hands-on experience in similar roles or equivalent experiences in Management Consulting Companies
  • Strong knowledge of CRM and analytical products (at least 2 amid Salesforce, Sugar CRM, Oracle Marketing Cloud, Eloqua or Saleforce Cloud Marketing, Eloqua, Sitecore, Oracle Service, Microsoft CRM, Pagasystems, SAS Customer intelligence, Liveperson, Genesys Premier)

•     Excellent understanding of CRM principles in a B2B and B2C environment

•     Proven experiences of Requirement management

  • Good knowledge of main metrics of attended and un-attended channels (i.e. CRM and digital sales channels)
  • Good understanding of UX principles
  • Skills in client relationship management
 
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