Operations, Payment & Settlement Systems Manager

Job Description

JOB PROFILE - Operations, Payment & Settlement Systems Manager

Division: OPSSD

 

Reports to: Executive Director

 

Number of direct subordinates: 2

JOB PURPOSE

  • Coordinate the Operations, Payment & Settlement Systems Department to provide day to day reconcilement.

KEY STAKEHOLDERS

OUTPUTS

WEIGHTING %

ROLES

CORE BEHAVIOURAL COMPETENCIES

TECHNICAL / PROFICIENCY & COMPETENCIES

  1. Operations

30%

  • Coordinator
  • Routine
  • Interpreter
  • Analyser
  • Problem solver
  • Networker
  • People Manager
  • Relationship building
  • Problem Solving & Analysis
  • Listening & Understanding
  • Commercial Awareness
  • Planning & Organizing
  • Team working & networking
  • Developing Others
  • Resilient
  • Customer Service Orientated
  • Quality Conscious
  • Team Player
  • Reliable
  • Self-Assured
  • Able to Prioritize & to work in a fast-paced environment & under pressure as needed

Knowledge

  • Excellent understanding of all banking products & systems
  • Excellent industry & market knowledge
  • Sound understanding of local & global economic fundamentals
  • Sound financial & credit analysis/ assessment background
  • Banking Procedures
  • Governance, Risk and Controls
  • Excellent computer literacy
  • Basic accounting

 

Skills

  • Strong organizational skills
  • Strong communication, analytical, problem solving, and decision making skills
  • Excellent interpersonal & customer service skills, attentiveness, information retention& tact
  • Strong supervisory and leadership skills
  1. Payment Settlement Systems

40%

  1. Customer Service

10%

  1. People Management

10%

  1. Risk Management

15%

Total

100%

             

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      

OUTPUT 1

OPERATIONS

KEY ACTIVITIES

MEASUREMENT/ JOB STANDARDS

  • Reporting
  • Achieve Targets & Budgets
  • Effective Cost Management
  • Oversee LCs (Letter of Credit)
  • Oversee CDI (Customer Data Integration)/ CDE (Cardholder Data Environment)/ SWIFT
  • Oversee Loans- Finance (Home, Vehicle, commercial & Personal)
  • Act as a customer advocate by monitoring client accounts, transactions and setup of new relationships
  • oversee the day to day branch operations functions
  • Oversee workflow system, incorporating use of data processing and computer software’s
  • Compiles required and special reports on operating functions of department or branch
  • Effectively manage productivity to improve processes, and costs
  • Assist IT/ PBBD with ensuring internal security is maintained, customer records and computer security
  • Perform and verify core operations back-office tasks, namely; account opening, credit, transfers and treasury
  • Validation and settlement of Money Market and Foreign Exchange operations
  • Reconciliation reports
  • Daily reports
 

OUTPUT 2

PAYMENT SETTLEMENT SYSTEMS

KEY ACTIVITIES

MEASUREMENT / JOB STANDARDS

  • Reporting
  • Oversee workflow and process in incorporating use of data processing and computer software’s of Cards/ POS
  • Oversee workflow and process in implementation, future transactions and clearing controls of debit and credit cards
  • Oversee the Electronic Banking (BICNET) workflow system
  • Oversee workflow and process in the clearing of cheques (NAMCLEAR)
  • Oversee workflow and process of Inter-Bank Transfers (EFT, NISS)
  • Oversee workflow and process of Exchange/ International Payments (Control, Fixing)
  • Ensure all internal controls are being followed
  • Compile required and special reports on operating functions of department or branch
  • Keeping pace with the market trends and new era of Information & Technology
  •  Reconciliation reports
  • Daily reports

 

 

OUTPUT 3

CUSTOMER SERVICE

KEY ACTIVITIES

MEASUREMENT/ JOB STANDARDS

  • Client Service Excellence
  • Work with other all colleagues/ departments to provide the best possible customer experience
  • Maintain or improve service quality
  • Provide guidance to the branches enabling them to provide quick and error free customer service and maintains service standards
  • Always maintain a high sense of urgency to quickly and effectively execute client requests
  • Monthly results
  • Stick to allocated budget
  • Client feedback
 

OUTPUT 4

RISK MANAGEMENT

KEY ACTIVITIES

MEASUREMENT /

JOB STANDARDS

  • Enterprise risk management
  • Implement and ensure compliance with the banks policies and procedures
  • Audits accounts, records of proof, and certifications to ensure compliance of workers with standard procedures and practices.
  • Compiles and accurately reports all financial data as required by government regulations.
  • Lodging security documents
  • Consistent involvement and adherence to risk management programs and Records management.
  • Positively engage with all assurance functions (Internal Audit), and regulatory agencies
  • Perform and verify account reconciliation tasks and necessary reports to the Bank of Namibia
  • Facility reviews
  • Provide Financial/ Credit Analyst with relevant financial information and relevant section of credit application containing needs and risk analysis
  • Support Credit Risk in rehabilitation of clients
  • Ensure compliance with Bank’s policies and Risk related procedures
  • Ensure correct execution of customer transactions to prevent claims/ losses
  • Timely reporting of suspicious activities and transactions to Compliance Officer.
  • HR Policies & Procedures
  • Labor Act & Regulations
  • Financial Intelligence Act
  • Operations Polices & Procedures
  • Compliance Policies & Procedures
  • Risk Policies & Procedures
  • Credit Rick Policies and Procedures
  • Audit issues report
  • Bank of Namibia Requirements
  • Losses
 

OUTPUT 5

PEOPLE MANAGEMENT

KEY ACTIVITIES

MEASUREMENT /

JOB STANDARDS

  • Team efficiency & effectiveness
  • Beyond transformation training
  • Products
  • Customer Service
  • Coach and educate subordinates on operational policies and procedures
  • Prepare work schedules and assigns duties to subordinates to ensure efficiency
  • Identify training needs of staff and suggests in-house training programs to HR
  • Allocate annual operational targets and monitor performance of staff against set objectives
  • Maintain high potential list and execute development plans for all employees within department identified as high potential and/or successor
  • Participation/ Attendance/ turnover
  • Performance agreement/ KPI’s
  • Subordinate feedback
  • Personal Development Plan/ Development & Training history
  • Reviews & feedback
 

KNOWLEDGE REQUIREMENT

SYSTEMS

PRODUCTS

BUSINESS PROCESSES

LEGISLATION

  • PFS
  • BANKA
  • SWIFT
  • BIC NET
  • POS
  • TRADEROOT
  • All banking products
  • Services/ products available through Product specialists
  • Contingency plan
  • Credit analysis and assessment
  • Treasury
  • Labor Act & Regulations
  • Banking Institutions Act
  • Financial Intelligence Act
  • Prevention of Organised Crime Act
  • Prevention of Combating of Terrorist & Proliferation Activities Act
  • Bank of Namibia Act & Regulations
  • PAN Regulations
  • NAMCLEAR Regulations
 

MINIMUM QUALIFICATION / EXPERIENCE

  • An applicable diploma in banking / credit management and/or an applicable tertiary qualification
  • NQF level 5 or higher
  • Diploma in Banking/ Business / Finance or related
  • 5 years in the banking and at least 2 years in management position of a similar role
  • Experience in all aspects of operations and payment settlement systems
  • Namibian Citizenship

 

 

 

 

 

 

 

       

 
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