Production Support Technician (Must have experience with SQL coding against Oracle)

Job Description

Purpose of the Role: 

- The candidates will be joining an existing team of Production Support Technicians based in the UK responsible for the smooth running of applications in a demanding transaction-processing environment. 

- This position requires experience in supporting Production Applications ensuring the applications are providing Clients with the availability and performance expected in Financial Services. The applications have to be available 24/7 and adhere to strict compliance requirements. 

- They will be part of a Level 2 team and responsible for restoring service when required within demanding SLAs which will require work outside of normal office hours. 

- While staff must have strong technical skills they should also be capable of representing the team to Clients. 

 

Knowledge/Skills/Experience: 

- Candidate must have extensive experience supporting Production Applications with high availability, compliance and performance requirements 

- Good knowledge of Unix (preferably AIX), Linux, networking and SQL and experience in Unix scripting is required. Experience with SQL coding against Oracle is a must-have.

- Technical experience in two or more of the following required:  

XML, JBOSS, WebSphere, WebLogic, internet technologies including web services, C, Java, code development, IBM Smart Cloud, ControlM. 

Key Accountabilities:
  Be jointly responsible for the production running of FIS EMEA application suites running in hosted environments
  Identify, own and resolve system issues within SLAs, ensuring application availability and performance is in accordance with SLAs
  Participate in infrastructure and customer projects where required, including the deployment and configuration of applications in 
production and middleware product upgrades
  Provide 2nd line support to Customer Service Analysts, and liaise with other business and technical functions
  Use sound judgment to escalate serious issues and those that may jeopardize SLAs
  Provide consultancy and advice to other business functions
  Assure identified risks are addressed and compliance / audit requirements are dealt with
  Write and maintain process documentation and suggest / drive process improvements
  Maintain IT Operational procedures and policies
  Maintain Disaster Recovery processes and procedures
  Manage the Incident and Problem records in accordance with SLAs and ensure Service Requests, process improvement activities 
and project deliverables progress as required
Knowledge/Skills and Experience:
  Candidate must have extensive experience supporting Production Applications with high availability, compliance and 
performance requirements in a high pressure production environment, providing incident triage and resolution against tight 
deadlines
  Experience of writing and maintaining internal facing documentation
  Able to adapt to changes in a dynamic environment
  Experience of working in financial services preferred
  Experience working with ITIL preferred
  Strong analytical and conceptual skills, an ability to deliver high quality work to tight timescales whilst under pressure and a 
pragmatic approach to problem solving
  Strong communication skills; both written and verbal
  A sense of ownership of production issues with the drive necessary to resolve them, through immediate service restoration and 
long term process improvement
  Good knowledge of Unix, AIX or Linux required
  Experience in Unix scripting required
  Must be experienced at trouble shooting Online and Batch application issues
  Technical experience in any of the following is desired:  
XML, JBOSS, WebSphere, WebLogic, internet technologies including web services, C, Java, code development, IBM Smart Cloud,
ControlM, Windows, SQL.

 
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