Job Description

RESPONSIBILITIES:

  • The Customer Engagement Manager maintains and expands relationships with strategically important customers in the US market.
  • Assigned to multiple named customers, CEM is responsible for achieving sales quota and assigned strategic account objectives
  • Manage end-to-end sales process from initial contact, analyzing clients’ business technology needs and industry trends to propose solutions.
  • Establishes productive, professional relationships with key personnel in assigned customer accounts
  • Coordinates the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customers’ expectations.
  • Respond to Request for Proposal, generating price quotes, making presentations to negotiating terms and finalizing the service agreement.
  • Manage escalations by facilitating communication between client and the onsite-offshore IT team(s) to resolve client complaints and issues with services and to ensure successful execution of each project.
  • Must be able to travel temporarily to client sites and/or relocate throughout the U.S.

PREFERRED SKILLS/EXPERIENCE:

  • B.Sc (Computer Science), B. Tech, MBA preferred.
  • 12 -15 yrs of experience in IT service sales.
  • Experience in maintaining and expanding relationships with customers in the US market.
  • 5+ years of experience with business development/account management in US market.
  • Experienced in selling content management solutions, web applications and mobile application
  • solutions, packaged software or custom development implementations
  • Experience in professional services/consulting organization
  • Strong presentation, communication and negotiation skills
  • Ability to understand the business requirements and convert them into solution requirements
 
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