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Assistant Manager (Senior Team Lead)

Job Description

Our client delivers IT Services, Business and Technology Consulting, IT Outsourcing and System Integration services & solutions.

  1. GENERAL SCOPE OF THE JOB:

Main point of contact and key interface between clients / accounts and internal teams for PTP process           

Responsibilities:

  • Main point of contact and key interface between clients / accounts and client’s internal teams
  • Communicate at all operational levels resolving performance related challenges
  • Develop Communication Plan to facilitate user adoption to a “new / restructured” process
  • Inform the client market about any impact on service delivered within agreed SLAs
  • Build and maintain collaborative stakeholder relationships
  • Drive performance improvements,  design and facilitate service review meetings and organize  the structured governance calendar
  • Identify gaps in service and operational performance improvement opportunities
  • Provide solutions to facilitate business improvement at the optimum cost
  • Enforce the P2P standard process within the  client’s target market and the back office
  • Drive any account payable tool deployment with the targeted client’s market (prepare test scenarios organize user acceptance tests and liaise with the technical team)
  • Raise service requests to fix tool errors; raise change requests to adjust the tool for the client’s market
  • Analyze and present dashboards, graphs and statistical reports to measure effectiveness of the process improvement
  • Enforce escalation matrix adherence

Requirements:

  • Previous work experience in an operational role is required
  • Minimum of 5 years of PTP, AP and Finance/Accounting experience
  • Good understanding of the overall accounts payable process from invoice receiving until invoice payment
  • Computer skills, MS Office package required.
  • Foreign languages skills: advanced English language skills, written, reading and spoken
 
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Contact

Ecaterina Chelu
+91 8904330966
Romania
 
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