Manager (C1) - P2P, R2R, MDM-

Job Description

Our client delivers IT Services, Business and Technology Consulting, IT Outsourcing and System Integration services & solutions.

Requirement:

  • Minimum 36 months in a  People Manager role
  • Economics/Accounting graduate; post graduate is an advantage;
  • Minimum 6 years relevant experience in Finance & Accounting;
  • Excellent knowledge of end to end P2P, R2R;
  • Excellent communication and people management skills;
  • Ability to lead people on large, multi-functional and multicultural environment;
  • Strong Excel skills and proven ability to pick up new systems quickly;
  • Proficient in English; other languages is a plus;
  • Customer centricity;
  • Ability to work and communicate with people across organizational units;
  • Ability to think strategically and translate strategy into action plans;
  • Strong analytical skills with an ability to problem solve with a win-win negotiation approach;
  • Escalation management and problem solving approach;
  • Focused on process improvements.

Responsibilities:

  • Managing and scheduling of operations and should have good domain knowledge;
  • Meeting SLA;
  • Dashboard reports;
  • Generation of MIS and performing trend analysis for effecting higher productivity;
  • Handling client calls;
  • Handling escalation process;
  • Preparation and handling of business / process review, decks;
  • Contribute to the development of short and long term strategic business goals;
  • Create appropriate servicing and retention strategies for customers;
  • Ensure systems development integration with strategy;
  • Provide functional support and direction to the associates and team leaders on customer support needs;
  • Monitor the performance of the associates and team leaders and coach them;
  • Assist with training and identify training needs within the group;
  • Liaison with other areas of the company affecting technical support;
  • Drive cost control in the business, through raising awareness of costs and budgets, thus optimizing the network asset;
  • Quality Initiatives and process improvements.
 
 
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Contact

Ecaterina Chelu
+91 8904330966
Romania
 
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