Job Description

Key Responsibilities/essential functions include:

  • Providing  remote  and  on-site  technical  support  to  FSE's  and  Customers across EGM. 
  • Utilization  of  the  GEHC  escalation  process  as  needed,  working  closely  with  Local  Customer  Team    (LCT)  and  national  support  to  define  and  support  implementation  of  corrective  action  plans  to  resolve  customer  issues  in  a  timely  manner. 
  • Driving Material  and  Purchased  Service  cost  improvement  initiatives  for  the  modality, and  working  closely  with  Area Service Managers  and  Zone  Operations  manager  to  help  achieve  Material  OP. 
  • Coaching and  training  for  FSE's  to  insure  that  technical  and  customer  skills  are  up  to  date and  meet  the  needs  of  the  business.
  • Insure completion of all field modifications instructions (FMI’s) within prescribed timeframe
  • Drive CSO closure and escalations in direct and indirect operations
  • Own & drive product  serviceability  and  reliability,  quality  trend  analysis,  productivity  program  development  and  implementation,  national  modality  program  execution  and  new  product  introduction  support & SD readiness.
  • Own & drive product  serviceability  and  reliability,  quality  trend  analysis, productivity 

Quality Specific Goals:

  • Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position. 
  • Complete all planned Quality & Compliance training within the defined deadlines. 
  • Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization. 
  • Identify and report any personal quality or compliance concerns immediately to the Quality Organization. 
  • Insure timely dispatch closure.
  • Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.

Required Qualifications

Bachelors of Biomedical or science degree or equivalent

Minimum of  5 years of field service experience, to include 3 years of specific GE Monitoring Solutions modality experience.

Knowledge of relevant clinical applications 

Previous  problem  solving  experience

Flexible to travel frequently across EGM for different support and training needs

Preferred Qualifications:

*  Bachelor's  degree  in  Electrical  Engineering  or  Electrical  Technology

*  Strong  communication  and  team  work  skills;  proven  ability  to  lead and influence teams 

*  Strong  prioritization  and  organizational  skills

*  Prior  experience  working  with  Word,  Excel  and  PowerPoint

 
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Contact

Rikus Vosloo
+27 (0)21 5574952
South Africa
 
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