Key responsibilities/essential functions include:
The role is responsible for driving customer satisfaction, timely and quality project completion and managing the project finances, including;
Acting as the primary focal point for the project execution, both externally as a liaison between and the customer team and internally within .
Identification, escalation and resolution of issues, which might affect customer satisfaction and operational targets
Work cross functionally with sales and services teams while owning the project management and execution process
Participation in process improvement initiatives
Quality Specific Goals:
Be aware of and comply with the Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
Complete all planned Compliance (Quality, EHS, etc.) training within the defined deadlines.
Identify and report all customer or personal compliance concerns immediately to the appropriate organization.
Engineering Degree/Diploma with 4 -7 years of professional experience.
Minimum 2 years of project management experience working within a cross-functional team.
Ability to work independently and prioritize multiple priorities to meet scheduled completion dates and customer expectations
Knowledge/experience with the healthcare industry and in particular diagnostic imaging products
Ability to multi-task, managing multiple projects and competing priorities
Demonstrated ability to effectively communicate in a matrix environment
Ability to work effectively from a remote / home office location, if required
Ability to work with and influence team members to achieve mutual goals
Ability to plan and schedule various project activities with multiple stakeholders
Ability to communicate complex technical issues in a customer-friendly manner
Experience with large-scale project management where deadlines where met on or ahead of schedule; construction, IT or installations experience preferred
Demonstrated customer service experience working in a clinical environment
Ability to provide constructive feedback to installation teams and contractors
Proficient in project management software such as MS Project
Proficient with design tools such as AutoCAD
Formal coursework in project management
Six Sigma certification and/or experience in Lean methodology