Operations Manager (– Finance & Accounts (AP, AR)

Job Description

Requirement:

·         Minimum 36 months in a People Manager role managing large teams. Overall 8-10 years work experience in a BPO environment

·         Economics/Accounting graduate; post graduate is an advantage;

·         Minimum 6 years relevant experience in Finance & Accounting;

·         Excellent knowledge of end to end P2P, R2R;

·         Excellent communication and people management skills;

·         Ability to lead people on large, multi-functional and multicultural environment;

·         Strong Excel skills and proven ability to pick up new systems quickly;

·         Proficient in English; other languages is a plus;

·         Customer centricity;

·         Ability to work and communicate with people across organizational units;

·         Ability to think strategically and translate strategy into action plans;

·         Strong analytical skills with an ability to problem solve with a win-win negotiation approach;

·         Escalation management and problem solving approach;

·         Focused on process improvements.

Responsibilities:

·         Managing and scheduling of operations and should have good domain knowledge;

·         Meeting SLA;

·         Dashboard reports;

·         Generation of MIS and performing trend analysis for effecting higher productivity;

·         Handling client calls;

·         Handling escalation process;

·         Preparation and handling of business / process review, decks;

·         Contribute to the development of short and long term strategic business goals;

·         Create appropriate servicing and retention strategies for customers;

·         Ensure systems development integration with strategy;

·         Provide functional support and direction to the associates and team leaders on customer support needs;

·         Monitor the performance of the associates and team leaders and coach them;

·         Assist with training and identify training needs within the group;

·         Liaison with other areas of the company affecting technical support;

·         Drive cost control in the business, through raising awareness of costs and budgets, thus optimizing the network asset;

·         Quality Initiatives and process improvements.

 

 

 

 

 

 

 

 
 

 

 
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