My client an OEM is looking forward to recruit a Senior Solution Architect in Dubai/ engineer with a mix of Visual Collaboration and AV experience to assist the sales teams in achieving “technical close” Key here is to have good presentation skills plus domain experience and work to gain knowledge in clients domain which is relatively new and is part of the convergence of IT & AV to deliver solutions which help in delivering a business outcome.
Solutions Engineer (Manager Pre-Sales) – Middle East
Location: Dubai, UAE
Client is defining a new way of work. One where applications, content, video conferencing and the web can all be easily combined into a visual workspace where teams can create, edit, and share. These interactive workspaces are stored in the cloud and available on any sized screen. Client’s Visual Workplace solutions span from conference room to home office, executive visit center to data lab, huddle room to custom walls – and every size workplace in between.
The Solutions Engineer - supports sales productivity and deal flow by sec uring the “technical close” in complex solutions. The Sales Solution Engineer collaborates with sales, service, engineering, and technical support resources to ensure proposed deals include technical solutions that accurately address customer needs, and ar e appropriately supported by key customer technical decision-makers. The Sales Solution Engineer is responsible for achieving a profit and productivity quota made up of the combined expectations of the sales resources, market, and/or channel supported
Assist sales team through preparation and delivery of technical presentations and statements of work by matching specific client business requirements with effective technical solutions.
Works deals assigned to the sales team supported, prioritizing effort based on maximizing total impact on team productivity and profit, or as directed by the VP of WW Enterprise Sales, or the VP of Global Strategic Partnership and International Sales.
Proactively scopes the solution required to address customer requirement s, assesses customers met and unmet needs, and recommends solutions that optimize value for both the customer and the firm.
Coordinate closely with internal sales, sales support, and service resources to align solution design with customer business requ irements, assesses customers’ met and unmet needs, and recommends solutions that optimize value for both the customer and
Secures input from all necessary solution stakeholders within the customer firm. Adapts solutions as necessary to ensure a ppropriate support.
Coordinates closely with internal sales, sale support, and service resources to align
solution design with customers ’business requirements.
Meets assigned targets for profitable sales growth in assigned product lines, market areas, channel, or teams supported.
Assist sales team through preparation and delivery of technical presentations and statements of work by matching specific client business requirements with effective
Educate prospects on product implem entation and usage and answers their technical and security questions.
Participate in consultations and/or product capability assessments with prospects.
Create relationships with key decision makers and serve as external technical spokesperson.
Develop and maintain a broad knowledge of the live assistance/customer experience industry to stay aware of trends, issues and competition.
Participates in proposal and presentation development; supports Sales with insights for competitive strategy.
Develop and integrate customer-unique implementations
Develop AV reference solutions for integration of product and 3rd -party adjuncts
Troubleshoot product and product/3rd -party integrations
Train AV engineering on Solutions roadmap, features and troubleshooting
Develop use cases and analyze, derive and document associated engineering specifications
Maintain hardware netlists, interconnect diagrams and configuration control of product cabling
Survey, Evaluate and qualify AV devices/peripherals
Support the setup and operation of labs & demonstrations
Manage & report on project implementation
BS in engineering or equivalent AV engineering work experience
5+ years specifying/developing/supporting AV / IT/ Video Conferencing solutions
Strong organizational skills and ability to work independently.
Passionate commitment to quality and success.
Ability to manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, collaborative environment.
work with browsers (e.g. Flash), basic website troubleshooting and use of browser developer tools.
Experience with Microsoft Windows OS administration and troubleshooting, including
Device Manager, Software installation, Network settings, Event logs, DXDiag and System Information analysis, Audio and video settings, CPU and memory analysis, and USB devices. Experience with Windows PC architecture, including installing Windows
and SUB devices, creating and installing image files, updating component drivers and
Understanding of Network protocols and experience diagnosing connection -related issues.
Understanding of and experience with client software/implementation testing.
Experience with Windows Server and Domain/Active Directory administration.
Excellent written and verbal communication skills.
Ability to travel occasionally.
Solid analytical and problem solving skills
Organized and detailed
Excellent history working with cross functional teams
Effective communications up and down the organization
Thrives in a highly collaborative and agile environment to deliver solutions on time
Has the flexibility to “wear many hats,” enjoys brainstorming and celebrating the work