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Head of Testing

Job Description

Purpose Statement:


The client is a large European Cable Operator developing a next generation DTV platform providing triple-play and over-the-top video services to its customers.

As part of this project, the client is looking for an Embedded Systems Developer to contribute to the port of a Middleware Framework on a legacy embedded STB.  The developer will work with TV applications developers.The Manager of the Test Center of Excellence will be responsible for testing and Quality management within CIO.

Provides a single test entity for CIO and other corporate groups performing to Service Level Agreements leveraging  demand based  resource allocation to produce quality controlled  deliverables. Position reports to the Senior Manager, Systems Integration & Testing

Main Responsibilities:

  • Manage all CIO Partners and vendors to test our software releases. Including off shore and near shore testing resources.
  • Use expert knowledge to guide the strategic direction of CIO Delivery team in testing, quality management, and delivery/cost efficiency initiatives
  • Explore market trends and opportunities to improve testing strategy, methodologies, tools and standardized reporting.
  • Manage test vendor governance processes ensuring compliance to delivery schedules, Test Performance Metrics, Corporate & Affiliate KPI’s, Resource & Financial efficiency metrics.
  • Point-of contact for other Corporate groups and Affiliates on all testing related matters.
  • Manage test tool library consisting of automated testing tools, virtualization, test stubs and other tools that facilitate E2E testing.
  • Ensure SLAs and MTR’s are met within the agreed timelines across all assigned vendors.
  • Conduct ongoing knowledge sharing workshops between the Affiliates, Vendors and Corporate Teams. 
  • Create & Manage Test Certification Program facilitating reduced costs, increased quality, higher test throughput/efficiency, reduced time to market.
  • Manage team of test governance resources (internal/external) to ensure best practices are utilized throughout all test phases and programs assigned.
  • Manage departmental budget to ensure optimal utilization of both OPEX and CAPEX targets. 
  • Create & Manage Quality Improvement Initiative within Corporate and Affiliates.
  • Create & Manage Continuous Improvement Plan to support innovation and team throughput
  • Support and lead adoption of Agile Testing Methodologies the company
  • Develop and consistently deliver accurate,  standardized incident reporting for all ongoing test initiatives assigned.
  • Manage TCOE program engagement process ensuring optimal assignment of resources, documentation, technology and reporting.
  • Conduct monthly written/verbal retrospectives of TCOE assigned programs to executive management.
  • Provide support to internal IT delivery teams, and external technology partners, as required to ensure software and hardware quality criteria are met and within the allocated budget
  • Manage adherence to LGI policies related to Security, Service Assurance, Incident Management, SOX’s, Systems  Access, Data/Privacy Compliance for all assigned vendors and employees.
  • Optimize and standardize departmental reporting, documentation templates, scripts, test planning, SharePoint site.
  • Escalation point for TCOE Coordinators and assigned vendors.




·         Position is within the CIO Department.

·         Position is based Amsterdam.

·         International travel as required (weekly fly-backs to home city are allowed).

Knowledge, Skills & Experience

·         Education level: Bachelor degree or equivalent

·         Value added education:

o    Testing methodologies (ISTQB, TMap, IEEE testing standards)

o    Management skills (presentation, training, test reporting, financial reporting)

·         Expert knowledge on Test Automation, standardization and Quality management processes

o    Expert knowledge in TMMi model (Test Maturity Model Integration)

·         Experience:

o    Minimum of 10+ years related experience in a Service Provider environment on testing, test management and test methodologies

o    Minimum of 5 years working in multi-tier international organization 

o    Minimum of 5 years working in a multi-system application and development landscape, including applications written in Java, C#, PHP and other related technologies

o    Experience with latest web technologies

o    2 to 3 years leading or supporting IT Systems Integration

o    2 to 3 years leading or supporting IT Systems Performance Testing

o    Referenced experience with tier 1 systems in:

§  Version Control

§  Source Integrity

§  Operational Handover

§  Vendor Management

o    Experience with TPI (Test Process Improvement)

·         In depth software quality assurance experience including proven management, supervisory, or leadership experience in a matrix organization.

·         Extended knowledge in:

o    QA and Testing Methodologies

o    Agile Testing Methodologies (Certified Agile Tester)

o    Quality Management Procedures