Digital Product Manager

Job Description


Key Responsibilities include:

  • Work closely with the Chief Product Owner and execute the end-to-end product delivery lifecycle covering conceptualization, business requirements, product solutions, meticulous quality checks, deployment and eventually, the customer migration phases of the revamped platform.
  • Own and deliver one or more product rationalization work streams by getting into the details of the existing application features, measure client usage, ascertain business relevance and come up with final recommendations and execution plan.
  • Demonstrate product proficiency and develop Human centric user interface designs covering critical online banking flows such as transaction initiation, approvals, enquiries, reporting and other supporting flows
  • Work extensively with the external user interface specialists / vendors and demonstrate thought leadership in visualizing and building intuitive and innovative user flows to deliver best-in-class digital channel experience.
  • Work closely with the external vendor delivery teams, reinforce the business and delivery priorities, and deliver on the agreed business tasks such as user stories, business flow diagrams etc.
  • Assist the Chief Product Owner in preparing status reports and capabilities document in articulating the key achievements / updates of the program to the senior management teams.

Qualifications / Competencies

  • Minimum of 8 years’ experience with a proven track record of working in the product management or channel management functions in Transaction banking.
  • Pertinent first-hand experience and a proven track record of working in the product management and development functions in Cash Management (including Payments) and/or Trade Finance.
  • Good understanding of the product development lifecycle using Agile Methodology and relevant prior experience in drafting vision statements, epics and user stories, use cases documents, solution papers, business workflow documents and high-level design documents.
  • Deep understanding of the transaction banking domain with a profound ability to conceive and design end-to-end product flows, define interface requirements, identify relevant operational processes and clearly articulate these flows and processes to the relevant business and technology workgroups.
  • Prior knowledge and first-hand experience in user interface (UI) oriented assignments, particularly on fast-emerging touchpoints such as mobiles and tablets as well as the conventional channels such as Web and Host-to-Host.
  • Excellent analytical, problem solving and lateral thinking skills to manage complex application functionalities and conflicting business priorities.
  • Proven inter-personal skills to actively engage with cross-cultural teams across the globe in understanding client needs, training the frontline country staff, managing client queries and feedback etc.
  • Understanding of technology; proven ability to translate technology possibilities and solutions to business / client usage opportunities will be an added advantage.
  • Self-driven and highly motivated professional with a strong sense of ownership and a passion towards delivering high-quality client solutions. 
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