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Sr. Manager IB Planning & Forecasting (Work Force Management)

Job Description








Any Graduate



Technical skills


Proficient in MS office and crystal reporting

(BI/BO), statistic experience , Volume forecasting,  Capacity planning &Business analytics



Professional skills                                                       


Experience in Forecast & Capacity planning

(preferably telecom back ground)

7 to 8 years &

4 years as a people manager


Previous role related experience


Planning, Analytics & statistic experience



Desired attitudes or behaviors (competencies)



Team player and possess the analytical skills



Knowledge of specific areas


Planning, Analytics & statistic experience

 Inbound Operations




People based experience

Ability to work with Cross functions & Lead a team forecasting analyst









Key performance area(s)




Tasks/ responsibilities





(Measurement criteria)



















Business Planning  - Forecasting accuracy


Annual Operations Plan

  • Deliver as per timeline
  • Accuracy should be 90% or more



  • 90days rolling forecast


  • Managing and coordinating, with both the internal and cross-functional organizations
  • 5th of every month as per MSA
  • Forecast should be between 90% to 110%  & variation in 60days forecast to lock forecast should be less than 20%



  • 30days locked forecast


  • 5th of every month & daily forecast as per MSA
  • 80% of the time DoM(day of the month) should be between 90% - 110%
  • Overall monthly forecast should be between 90% to 110%



  • Intraday forecast
  • Publish forecast on Wednesday of previous week for the next week forecast
  • 80% of the time forecast
  • Forecast should be between 90% to 110%




Capacity Planning


  • Conduct staffing requirement evaluations and track detailed resourcing plans shared by vendor to meet future business need.
  • Responsible for monitoring results of headcount growth in terms operational volume & efficiency



  • 110% capacity availability against locked forecast





Analytics & Adhoc Management

  • Converting data to information and sharing impact analysis to the stake holders








  • Revamp forecast & Capacity model basis business dynamic, take signoff from stake holder and implement the same





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Sunil Kumar Singh
+91 (0)52 2491 9403