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Sr Manager-Outound campaign management & Business inteligence

Job Description

  • Quarterly, Monthly, Weekly, Daily Forecast  for service ,considering sales plan, seasonal variations, cyclical variations and irregular variations  - Inbound contact center


  • Ensure forecasting monthly & weekly volumes, based on historical information & commercial teams inputs and known future changes to the business plans of the enterprise
  • Manage the production of accurate forecasts to produce effective planning of  resources
  • Engage regularly with the SD/CS to improve forecasting and modeling techniques.
  • Manage the tracking & Forecasting of Key Planning Assumptions for all programs supported