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Order Fullfillment Manager

Job Description

Job Objectives :
Maintains direct contact with customers for existing business. Support sales team by developing and maintaining positive customer relations with buyers/logistics/Finance, which can substantially affect service and/or product revenue(s). Works with various departments to meet maintenance services sales goals.
Manage inbound & outbound process to make sure to be in compliance with regulations. .

Main Responsibilities 
·Knowing customer purchase order process and booking process, put them into POP guide.    Focal point to customer buyers/logistics for daily tactics.
·Booking/Backlog/PO management . Track the PO and delivery status, provide confirmation to sales and customer (align the approach with Sales first) if the customer demand can be fulfilled or not;
·Support Sales with the orders information and forecast related issues; Proceed the customer demand with compliance to company rules and new process
·Delivery execution/follow up based on customer PO with accountability of OTD performance.
·Billing/Invoice process management
·Quotation documentation based on annual customer contract/price negotiation.
·Provide feedbacks, expectations ,requirements of customers to internal teams for process improvement.
·Work on order management function related SAP and other system solutions actively.

Job Requirements
·Bachelor degree or above;
·Above 5 years working experience in supply chain management and customer care related functions.
·Familiar with inbound & outbound management
·Good at SAP system
·Strong communication skills and rich experience in working with cross-functional and multi-cultural groups
·Strong leadership with the ability to facilitate team action and demonstrate high energy and models behavior to motivate the team
·Strong self-motivation and result-driven attitude