Work as a team to accomplish the goals and objectives of the support organization
1. Technical support
Work with customers on technical issues received via phone call, web chat and e-mail. Complete research and provide solutions to customers within defined period.
Communicate effectively and efficiently to customers and internal staffs.
Create the product solutions
Beta testing and help to improve the product quality.
Deliver the product trainings at the office and customer site in Worldwide to meet the demand from customer.
Deliver consultative training to customers.
Deliver the training by virtual and face to face.
Knowledge transfer for internal staff.
3. Sales support
Support sales closing by presentation and demonstration
4. Team leader
Coaching skill for junior consultants
Manage complicated issues independently
Manage China team as mentor
BS in Chemical Engineering mandatory.
Excellent communication, customer relationship and troubleshooting skills.
Process simulation and modeling experience (HYSYS) is mandatory.
Dynamic modeling, Heat Exchanger design experiences are advantage.
Native Chinese and Business English communication skill are mandatory.
Travel for business as and when the need arises.