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L2 support: Application Management, Billing and Rating domains

Job Description

Technical Requirements:

  • Knowledge of Billing systems: Rekdnee, Unisys and Kenan
  • 3+ years of experience preferred in a Telecom business environment
  • Strong Data Model understanding
  • Strong billing principles knowledge
  • Advanced understanding of Mobile Networks architecture and OSS place in it
  • ·SQL/PLSQL user level of knowledge
  • UNIX user level of knowledge 

Job description (scope):

  • Advanced operation and troubleshooting
  • Expert level cases investigation
  • Domain WA development and solutions supports
  • Service Request management for each corresponding domain
  • Application Performance tuning
  • Report generation for each corresponding domain
  • Bill cycle operation and invoice generation
  • Troubleshooting all the issues taking place during BIP to ensure the bill delivered to the customer on-time
  • Rating issues analyzing and troubleshooting

Interpersonal and Other Skills:

  • Intermediate English
  • Excellent communications skills
  • Strong multi-tasking capability
  • Function as a good educator who is trustworthy and willing to share information
  • Energetic, forward-thinking and creative
  • Well organized and self-directed while being a team player

Please not that we are looking for people eligible to work in Botswana