What is eFAC?
The Escalation Framework for Alerts and cases (eFAC) consists of 5 micro service modules, which can receive and process Alerts and escalate Alerts to a Case Management System.
The overall features of the eFAC Framework are:
• Manual Alert entry
Capture manual alerts entered by a user. The eFAC Solution provides for distinct alert types, a dedicated form to enter and submit the alert. The Framework will validate the alert and the user receives an error message, if the validation of the inserted data fails.
• Manual Alert forwarding of Upstream Alerts
Capture of alerts and cases from upstream systems. The Alert will be saved in the Open Alert queue, so that the user can manually enrich the alert data. The eFAC Solution provides for distinct alert types, a dedicated form to enrich and submit the alert. The Framework will validate the alert and the user receives an error message, if the validation of the inserted data fails. A user can only submit Alerts after successful validation. Submitted Alerts are automatically sent to the eFAC Dispatcher
• Automatic Alert forwarding of upstream Alerts
Capture of alerts and cases from upstream systems and secure forwarding to the appropriate case management system. The Framework will validate the alert and response with a technical error in case of invalid data. If no data issues are fond in the alert will be automatically dispatched to the targeted case management system.
The underlying eFAC principles are:
• A generic solution to escalate alerts and cases to the appropriate Case Management System
• Using a pure Microservice architecture with the demand of no Alert is getting lost:
• Provide a robust Alert-SDP definition for Germany, which takes the the goAML standard into account.
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