Azure/AWS Customer Success Manager (CSM) – German speaking

Job Description


· You will conduct business reviews with your customer stakeholders providing insight on; company Service usage, Microsoft / AWS Service usage and opportunities for spend optimization, new features or capabilities released within the technologies supported which could enable a goal within the customer business

· You will provide escalation management for Critical and Major customer Incidents and Service Requests keeping your customer up-to-date on resolution progress

· You will complete Root Cause Analysis of Critical and Major Incidents raised by customer to optimize experience for customer, company partners.

· You will provide technical and systems management advisory services. Providing skills transfer and customer readiness through the remote delivery of workshops, training events, and so forth.

· You will equip yourself and maintain up to date working knowledge of the technologies supported by Cloud Managed Services.

· You will be responsible for Drive and accelerate spend adoption through advising customers on best practices for using company or Microsoft/AWS solutions.

· You will relay market needs and requirements back to internal company Service teams for future Service and Solution development

· You will mentor team members and assist them with their professional development

· You will understand the information available from other company Service teams to provide input to Account Business Plans to position company Services and Solutions

· You will provide thought leadership in highly complex projects/programs throughout the pre-sales and initial planning process

· You will possess a detailed understanding of the end-to-end onboarding process for Cloud Managed Services customers

· You will be considered an expert on PyraCloud, the company Cloud management platform


-Background in Technology Services

-Performed work within the relevant technology realm in a project or Managed Service delivery capacity previously

-Understands the implication of change though the implementation of technology to the business

-Strong structural work methods, multitasking and time management skills

-Excellent problem solving and assertive consultative skills

-Excellent project management skills

-Demonstrated experience in business process analysis• Confident individual that’s highly motivated and results oriented

-Experience in Service Delivery Management

-Ability to converse with senior customer stakeholders

-Desire to work in fast-paced, challenging environment

-Excellent communications skills with the ability to manage challenging conversations in a professional manner

-Listening to customers, probing for business process pains and opportunities, in an effort to meet or exceed their expectations

- Methodical Approach

- Good presentation skills

-You have a passion for technology and see cloud technologies as a challenge

-Active listener and effective communicator

- Ability to prioritize and demonstrate relentless discipline in achieving goals

-Proven ability to influence others and lead customer engagements

-Strong ownership, bias for action and willingness to role-up your sleeve



· A career with a future-proof company

· Exciting tasks and a variety of training and development opportunities

· Flexible working hours and trust working hours

· An open communication culture as well as diverse opportunities for active participation and assuming responsibility

· A modern and fair remuneration model that is based on your qualifications, your responsibility and your success · Extensive employee offers

· Optimal technical framework for your new job

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Cosmin Cucu
+ 40 21 411 6114