Job Description

Network Solution Support Engineer (SOC)

The Service Operations Centre is the single point of contact for all customers of the Advanced Solutions Delivery division.

As a Customer Service Engineers you’ll have the prime responsibility to receive, track, escalate and close all of our customer incidents and requests.


What you’ll be doing:

  • Inbound calls responding to all customers requests and incident reports
  • Identify, manage, and resolve all types of incident
  • Escalate to resolve incidents within SLA
  • Maintain history of problems and solutions
  • Real time service monitoring
  • Run and analyse traffic reports, IP configuration
  • Coordinate and participate in troubleshooting efforts between departments and vendors
  • Manage and monitor Planned Maintenance
  • Document online VPN customer architecture, with detailing the customer routing services (OSPF, BGP, etc..), technologies (Firewall, etc..), under a WORD document


Skills and Experience:

  • You will be fluent speaking English, and it would be a real plus if you spoke another European language.
  • You should have 2 to 4 years telecommunications experience, preferably for a service provider
  • Ideally you should have CCNA, CCNA Security / voice certification
  • You also be experienced working with VPN (IPSEC, DMVPN, MPLS, Radius, TACACS), VoIP/UC, QoS, APO, Firewalls, Cloud services
  • Understanding of security, firewall, proxy would be good to have too
  • Proficient with Microsoft Office Suite
  • Bachelor's Degree in Electrical, Electronics, Telecommunications

This role has extended hours coverage starting 8:00 to 18:00, 7days a week, Monday to Friday.

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Jim Foster
+44 (0)1344 388 033