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Job Description

Tasks:

  1. Manage the day to day activities of the call center;
  2. Develop and train team members (5-10) in system utilization, customer call-handling processes and efficient dispatching;
  3. Implement appropriate escalation process in order to ensure that all calls are handled effectively;
  4. Coordinate with regional teams countrywide that all relevant dispatching data is kept up to date;
  5. Manage customer call center complaints to a successful conclusion;
  6. Manage signals and calls, where installed, ensuring appropriate service delivery according contract conditions;
  7. Provide to service team leaders and related managers relevant callback related information, in order to improve maintenance quality and customer satisfaction.
  8. Detect and specify technology and systems requirements that could be implanted to improve the customer care processes.

Requirements:

  1. Bachelor's Degree or minimum of 4 years’ experience in customer service operations, or equivalent environment;
  2. Experience supervising a group of at least 5 employees preferred;
  3. Process Improvement experience;
  4. Strong client-facing and interpersonal skills;
  5. Strong leadership and mentoring skills;
  6. Excellent organizational skills and multi-tasking ability;
  7. Solid verbal and written communications skills, fluent English and native Hungarian.

Location:
Budapest

 

 
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Csaba Patko
+36 1 336 2414
 
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