The IT Manager works closely with the Chief Technology Officer & Chief Operating Officer in the day-to-day IT leadership and management of the CEE IT Team and the team’s managers.
He/she has “end to end” ownership of IT.
a) Works within a budgetary framework and with full accountability, takes management responsibility for a complete IT function where the measure of success depends on achieving business goals, performance targets and agreed service levels as well as on the successful technical implementation or use of information systems.
b) Identifies and manages resources needed for the planning, development and delivery of specified information and communications systems services and products. Takes full responsibility for all aspects of career development for subordinate staff.
c) Communicates effectively with the IT team and with key stakeholders at the Firm. Has lots of patience and at the same time a strong character. Understands the technical landscape and able to challenge the IT team members.
d) Recognises, and actively seeks ways to exploit information technology to address complex business, organisational and technical issues, of both a conventional and innovative nature. Influences senior level customers and project teams through change management initiatives, ensuring that professional standards are maintained.
e) Takes full responsibility for budgeting, estimating, planning and objective setting for the work of the function, within agreed policies. Establishes and operates systems to monitor progress, take corrective action and produce reports as required by senior management.
f) Designs processes, guidelines and procedures. Plans and manages implementation of processes and procedures, tools and techniques for monitoring and managing the performance of automated systems and services, in respect of their contribution to business performance and benefits to the business, where the measure of success depends on achieving clearly stated business/financial goals and performance targets. Gives operational and maintenance acceptance for new and changed systems and services.
g) Listening carefully to customer feedback, synthesising it and acting sensibly on it (e.g., with commercial reality)
h) Delivering work of high technical standards and accuracy and completeness
i) Writing reports or contributing materials for reports – this could be internal reports and also client reports – understand the value and importance of customer reporting. May also input into the reports of others in order to provide more holistic views of service and areas of concern or suggested improvement.
The IT infrastructure consists of a centralised infrastructure located in a collocation data centre close to one of the regional offices. Technology architecture is mainly based on Microsoft, Citrix and VMware.