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Business Support Analyst

Job Description

Title:  Business Support Analyst
Area:  CBD, Cape Town
Salary:  Market Related

Brief Description:
One of our clients that are the largest chain of retail stores is looking for a Business Support Analyst to provide business support; end-user access control, end-user training; and to perform system testing and sign-off system upgrades across the financial systems, as part of finance continuous improvement projects, ensuring that finance’s objectives, in particular, control objectives are achieved.

Degree in Accounting and/or Information Systems

3+ years of experience in a similar environment
Strong GL accounting experience
Oracle E-Business Suite experience preferred
Basic to medium understanding of accounting principles and experience
Information processing and database concepts
ERP system support and maintenance
Relevant practical experience in specialist area of support
Experience on applications relative to specialist area
Experience on Finance processes and systems
End-user systems training

Technical Competencies
Knowledge of Business IT systems
Analytical skills
Problem solving ability
Understanding of Finance processes
Process thinking ability
Computer Literacy, including general Microsoft Office skills
Oracle E-Business Suite Financials
Incident tracking system experience

Brief Key Performance Areas
Supports the ongoing system maintenance. Ensures system configuration is designed, tested and implemented as per the business requirements.
Supports interfaces from peer systems and ensures that it is accurate and complete. Interface and error files are cleared for all Oracle Modules for company on a timely basis.
Supports the month-end period close process. Plans, communicates and executes the month-end close process for company.
Supports the incident and request process. Reviews, assigns and actions (where appropriate) incidents and requests from end-users. Provide first-level support to end-users.
Performs Systems / Modules / Profiles and configuration implementation, set-up, monitor, maintenance, enhancement and upgrades to support new and existing functionalities.
Ensures appropriate access granted on a timely basis for websites and Franchisees and Suppliers Sets-up and maintains system responsibilities, hierarchies, profiles and workflows, performs a quarterly audit of end-user access. Ensures access is verified and complete.
Works with ITS- Systems Analyst to load Service Requests with Oracle (Oracle Metalink).
Establish strong relationship with IT Finance , Group reporting and CFM
Maintain all administration documents for system configuration, test packs and training manuals
End-user Maintenance and Support            
New Business Initiatives
Continuous Improvement
Training and Development
Communication with Stakeholders


For more information please email