Job Description

Purpose
Maintain and Improve market share inline with policy and LRP objectives by
1. Improving customer relationships
2. Maintaining & improving contribution
3. Developing new & potential customers and
4. Enabling new product plan adherence
Role description
 Deliver products and service to meet customer requirements in terms of QCD parameters
 Conduct daily / weekly reviews effectively as per plan and support team members to achieve goals
 Adhere to customer visit plan & and communicate feedback internally
 Complete activities for improving customer satisfaction on committed date and seek feedback
from customers
 Review of contribution analysis
 Propose price corrections to Head - S&M based on contribution analysis
 Follow through VA / VE proposal implementation
 Identify new customers based on policy guidelines and conduct feasibility study for further
development
 Establish contacts with new customers
 Facilitate system audit clearance for identified new customers
 Respond to RFQ as per committed lead time
 Conduct technology day presentation for the identified customers
 Prepare product plan based on the customer requirements
 Identify gaps in fulfilling the product plan along with the technical teams

Managing points
1.1 Customer sales Rs. Cr Weekly
1.2 Customer market share % Weekly
1.3 Customer satisfaction Score Monthly
2.1 Contribution % of sales Monthly
3.1 New business Rs. Cr Monthly
3.2 RFQ lead time Days Monthly
4.1 New product plan adherence % Monthly
Competencies and certification courses / trainings considered necessary to perform this job
1. Product awareness CL 2 1. Communication CL 3
2. Commercial acumen CL2 2. Rigour in execution CL 3
3. Institutional selling CL 3 3. People leadership CL 2
4. Sales planning CL 3 4. Emotional intelligence CL 2
5. Negotiation CL 2 5. Customer centricity CL 3
6. Export regulations CL 3 6. Business acumen CL 2
7. Managing and leading CL2 7. Long term perspective (planning & strategising CL 2
8. Understanding international customers / cultures CL 3
Behavior Skill:
 Good analytical skills
 Problem Solving
 Conflict Resolutions
 Leadership Skill
 Customer Interaction
 Business Acumen
 Lead by example approach
 Go get things
 Who had being a part of growing organization

 
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Contact

Sunil Kapoor
+91 8822 775 533
India
 
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