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Regional Customer Service Manager

Job Description

·         Monitoring the ongoing integration of the group’s SAP MRP Quality complaint system for various product groups and regional locations

·         Provide AP Consolidated CM, QM Reports and Q7 update report for AP Region to Regional Management before Q-Board meeting

·         Monitor the execution of the Q1/QS notification system processes coordination of China locations & India.

·         Coordinate with AP RS team the FSDB data in China locations, reviewing ongoing key quality claims and follow up with PQE/Location responsible teams for the investigation of root cause and corrective/preventative actions for service affecting failures, supporting the AP RS team weekly senior management report.

·         Coordinate Australia / India / Korea / Japan with Munich on Key Quality Issues.

·         Monitor Progress AP Location Quality Data with specified AP locations and CoC's.

·         Q-notification Operation in SAP support for regional locations and colleagues as required.

·         Roll out and support of enhancements of Quality Systems and Business Initiatives in Region

·         Maintain Regional Quality Department Server Folder for Quality Support Data Files

·         Regional Liaison person for KB India with NYAB.

·         Obtain the explanation from location if any KPI surpass the AP Stretched KPI Targets for QM/CM.