The company delivers a broad range of transport and logistics services, including transport optimization, warehousing and equipment management. With a network of 25 group-owned locations, is active throughout Europe and in the bulk and volume transport markets ranks among the largest road hauliers in Europe. With 2.030 employees, the company operates a modern fleet of 1.000 mainly Euro V and VI vehicles, 3.200 loading units and 190.000 of storage space. The strength of the company lies in its combination of innovative skills in both transport and logistics, a highly developed European network, advanced transport management systems (e.g. Lovos) and sharp focus on quality and service. These qualities are reflected in the high degree of customer satisfaction, particularly with prompt delivery times, low loss rates and value for money. The success of our organization translates into a growing demand for our services. Therefore we are looking for our Finance department in Cluj, a full-time employee in the function of
JOB PURPOSE: self-billing customers from the cost control department
DEPARTMENT: Customer Service
As a potential Invoicing Specialist/ Customer Service Representative you:
- Have a bachelor in Economics
- Have a financial admin background
- Speak English – advanced level
- Have very goof MS Office skills (Excel advanced)
- Are comfortable with large data sets and analyses
- Have very good communications skills
- Have very good attention to details
As an Invoicing Specialist:
This role will be responsible for the invoicing process, pro-active follow up of deviations and backlogs, communication to customers about the process and about deviations, optimizing and improvement of the process, also increase speed and accuracy of the invoicing process.
The invoicing specialist will also be the problem solver / coach for CS employees involved with invoicing.
* process self-billing invoices
* increase invoicing speed
* create stable & clear processes
* weekly analysis of delays and issues
* push customer to be accurate and timely in providing selfbilling documents
* push to CS to be accurate in Lovos (correct rates & references)
As a Customer service Representative:
The Customer Service Representative manages the quality and progress of the transport order, by having intensive collaboration with your colleagues from the Transport Departments and off course with our international customers.
You will be responsible for managing your own portfolio, ranging from specific customers in the areas of e.g. petrochemical, food industry, automotive, fast moving customer goods (FMCG) and industrial areas.
As a Customer Service Representative you inform our customers proactively about the progress and status of their orders and you will take appropriate action when signaling any deviations or potential problems in the order process. You are responsible for monitoring and managing the transport order. This implies from order entry to the moment of delivery and intervenes if necessary.