Our well known client are looking for a Customer Support coordinator that can deliver a range of services and support requirements to customers and business partners, with a view to ensuring complete customer satisfaction, brand awareness, loyalty & advocacy.
Responsibilities focus on delivering effective customer communications, information supply and resolving problems. Possessing a natural confidence, an ability to multi task, while maintaining a customer first mind-set in a busy environment is essential.
Our client will develop your systems, product, and brand knowledge to enable you to quickly respond to customer enquiries through multiple channels including inbound/outbound telephone, email and web chat. Coordinators are also responsible for various administrative and systems updates, plus providing advice and support through various e-commerce channels,
Hours of work are largely standard business hours with the occasional requirement to cover short weekend shifts (1 in 4 weeks). In line with the team shift rota there is both a requirement and opportunity for coordinators to work from home. Covering 37.5 hours per week, the hours of operation are as follows: Monday to Friday 08:00 to 20:00 (late shifts are worked at home), Saturday 09:00 to 13:00, Sunday 16:00 to 20:00 (weekends are worked at home).
Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.