Job Description

To  make sure that the needs of the customer is being satisfied. Aim is to provide excellent customer service and to promote this idea throughout the organisation

  • Providing help and advice to customers using your organisation's products or services
  • Communicating courteously with customers by telephone, email, letter and face-to-face
  • Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants
  • Handling customer complaints to a satisfactory solution.
  • Handling customer quotations, orders and accounts. 
  • Issuing refunds or compensation to customers
  • Keeping accurate records of discussions or correspondence with customers
  • Analysing statistics or other data to determine the level of customer service your organisation is providing
  • Writing reports analysing the customer service that your organisation provides
  • Developing feedback or complaints procedures for customers to use
  • Improving customer service procedures, policies and standards for the department
  • Meeting with other managers to discuss possible improvements to customer service
  • Conducting staff appraisals and setting personal improvement plans.
  • Training staff to deliver a high standard of customer service
  • Supervising a team of customer service staff
  • Learn about the company’s products and services and keeping up to date with changes
  • Ensure the Customer Service team adhere to all relevant processes, policies and KPI’s.

Experience:

5+ years in a FMCG customer service environment with SAP.

Personal Attributes:

Strong leadership skills, Driven and enthusiastic, team player, high integrity, positive attitude, strong business mind, self-motivated, excellent organisation skills, strong communication and presentation skills.  Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Professional/ Specific Skills (management, technical):

Customer Service, Sales Operations, Project Management, SAP, Negotiating

 
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Contact

Neetu Gandhi
+9714 361 4601
 
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