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Associate Manager-Collections

Job Description

Job Purpose

The purpose of this role is to manage timely and efficient collection of all outstanding receivables as per the collection’s procedures manual.

Main Responsibilities

  • Follow the collections process to receive payments from category of customers assigned to this role.
  • Initiate police case against return cheques that are over 60 days past due.
  • Recommend for overdue accounts to be referred to a collection’s agency/court.
  • Handle customer complaints and inquiries to reach satisfactory resolution.
  • Provide payment resolution for all return cheques and cheque replacements
  • Recommend doubtful debts account for write-off.
  • Coordinate with departments for service disconnection due to nonpayment of overdue accounts.
  • Notify Accounts Receivable of any financial charges that require invoicing. Liaise with Accounts Receivable on invoice corrections where necessary.


Qualifications: Bachelor’s degree in Finance and Accounting, or an equivalent field.

Skills & Knowledge:

  • Excellent communication skills in English and Arabic (writing, reading and verbal).
  • Good knowledge and strong analytical skills of numerical data.
  • Advanced knowledge of MS Office package 2003/ 2007, and good knowledge of Oracle Financial modules.
  • A keen eye for detail.
  • Outstanding organizational and administrative skills.
  • Ability to communicate effectively across various levels within the organization.
  • Ability to multitask and manage deadlines.
  • Excellent follow up, analytical and interpersonal skills.


A minimum of 4 years of experience within Finance and Accounting, with experience in a similar role.

Information Security Responsibilities

  • Information handling, Information exchange – Business purposes
  • Abide by Confidentiality agreements
  • Take necessary caution while handling Document and record control
  • Follow clear desk and clear screen rules
  • Mobile media and Laptop usage for Business purposes only
  • Comply with the Password Policy 
  • Adhere to Internet and Email acceptable usage policy
  • Adhere to Antivirus policy and in case of any incidents escalate to concerned department.
  • Breach of any of the mentioned above will lead to disciplinary action by respective authorities.  Do not store or share any information on social networking sites or cloud storage
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Alfee Fernandes
+9714 361 4601