Customer Success Manager – Cybersecurity Solutions

Job Description

Customer Success Manager – Cybersecurity Solutions 

Must speak business German and English

Role may be based in Frankfurt or Munich

This is a fantastic opportunity to join a leading global IT Security company who is trusted by many of the Fortune 100 organisations to protect them against Cyber-attacks both externally and internally.

Because of their continual growth they are seeking a Technical advisor to work as a customer success manager, this role requires a combination of consultancy skills and technical knowledge but can also be a trusted advisor on security and best practices for the customer.

 

What the role requires:

  • Ensure the success of customer deployments
  • Drive retention and growth among their most valuable customers by understanding their business needs and helping them succeed
  • Collaborate closely with Sales to support pilot customers, renewals, and expansion opportunities

 

What experience is required from you:

  • 10 years + Professional Technical experience of which 3+ years should be in Customer Success, Sales Engineer, Account Management, or similar role.
  • Experience working with large enterprise customers (Executive level, CXO)
  • Experience building and maintaining relationships, while working to mitigate churn and drive engagement and renewals
  • Experience with various types of technologies such as Windows, Unix/Linux OS, Oracle/SQL databases, LDAP directories, etc..
  • Prior experience with Software solutions is preferred or relevant experience with enterprise applications, security management, systems management, identity management, and/or policy management solutions preferred especially in the IAM and SIEM space.
  • CISSP, OSCP, CEH is an advantage
  • Fluent in English and German.

Contact us today to discuss this interesting opportunity.

 

 

 

 

 

 

 

 

 
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Contact

Linda Foster
+44 (0)1344 388 033