Client Service Engineer / Technician, (Hamburg) -3 Openings

Job Description

Job Title:   Client Service Engineer / Technician, (Hamburg)-3 Openings

Client:        Industrial Automation Company

Location: Hamburg, Germany

Salary:       50,000 (inclusive of variables) EUR

Visa Type: EU Citizens / or PRs only

Job Description

Key Responsibilities:

·       Responsible for efficiently handling and resolving technical issues which have been passed on by L0 support team

·       Ensure timely and effective action as per decided work flow basis priority and severity for each ticket

·       Ensure maximum issues are resolved without L3/R&D involvement

·       Ensure adherence to committed SLAs for each reported issue.

·       Follow ticketing SOPs and ensure tickets are being generated for R&D with all relevant technical details captured for every issue

·       Follow internal escalation matrix basis severity and resolution time

·       Ensure all relevant site-specific technical documentation as well as documentation regarding new product lines/or features are accurately captured shared with Client Service team

·       Support Client Service Manager (CSM) in developing eminently capable and technically competent team of service engineers and technicians

·       Responsible for creating and monitoring software and hardware component wise reliability metrics for each installation

·       Should develop framework to predict potential/future failures and ensure requisite preventive measures are taken

·       Willingness to travel and working on extended hours on need basis

Requirements:

·       Diplomas / Graduate in Electronics / Computed Science / Mechanical / Mechatronics with 2-4 years’ experience

·       Strong HW troubleshooting skills with relevant experience.

·       Basic working understanding of Linux

·       Exposure into Scripting (Python / Shell) will be an advantage.

·       Excellent oral and written communication skills in German & English language

 
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Imo Etuk
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