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Group Head - Commercial Banking

Job Description

Job Title:

Group Head, Commercial Banking

Organisational Unit:

Commercial Banking

Reports To: 

Executive Director 

Direct Reports:          

Heads/Team Leads

General Working Conditions:

Standard working conditions.


Head Office

Job Objective(s)

To establish and maintain positive customer relationships, plan and deliver an effective marketing strategy and monitor the progress of new and existing products; as well as provide operational management support on a day-to-day basis.



  • Formulation and implementation of the Group’s strategy 
  • Achieve PBT, Balance sheet and other performance target
  • Contribute to the preparation of annual marketing plans and strategies for liability generation to enable Relationship Managers achieve targeted growth objectives.
  • Conduct competitor analysis, market analysis and research, customer needs analysis on an ongoing basis to ensure continued competitiveness, relevance and profitability of commercial banking offerings
  • Recommend the creation of assets to increase business office profitability
  • Contribute to the effective launching of new products to ensure favourable market response and optimum build-up of revenue
  • Follow-up with capital intensive resource requisition at Head Office


  • Maintain and acquire customer relationships to improve deposit liability growth and mix.
  • Relationship Management of High Net worth Customers
  • Network with all potential clients in all relevant categories of own locality
  • Implement structures for effective commercial customers relationship management and ensure continuous tracking and measurement of corporate customer satisfaction/loyalty


  • Work in collaboration with the service quality management department to define and improve commercial banking service delivery standards
  • Prepare weekly and monthly PBT reports for Directors
  • Perform all other duties as may be assigned by the line Executive Director.


  • Directly supervise the activities of Relationship Managers within own unit to ensure optimal achievement of set targets.
  • Monitor and assign targets to Heads to ensure effective focus on target achievement
  • Supervise activities of department members and provide coaching, mentoring and training as appropriate
  • Monitor/manage performance of subordinates against pre-assigned goals and conduct performance appraisals as required


•     Monthly performance report

Key Performance Indicators

  • Volume of Sales
  • Level of Product Promotion and awareness
  • Business Intelligence index
  • Customer delivery Service index
  • Alliance Management level
  • Product Development (interface)
  • Channel Management (interface)
  • Number of staff Trainings   

Competencies Required:

Organisational Competencies

  • Professional Attributes
  • Business Knowledge
  • Personal Attributes
  • Leadership Skills

Functional Competencies:

  • Relationship Management
  • Sales & Customer Planning
  • Opportunity Management
  • Sales Evaluation & Reporting
  • Sales Execution & Fulfilment
  • Market Strategy Formulation
  • Product Development
  • Knowledge of the Economic Environment

Job Specifications:

Qualifications & Certifications

  • Minimum of First Degree in any discipline
  • MBA and or Professional qualification                

Working Experience

Minimum of 12-15 years working experience in the banking  industry